Notice Details

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4/22/2009 11:00:00 PM - Planned Upgrade on April 29, 2009 (6 PM PST to 12 AM PST)

MAINTENANCE NOTICE
From 6 PM to Midnight Pacific Standard Time on April 29, 2009, we will be performing an upgrade to the Quik! Web Forms Engine software and website. This upgrade will happen automatically and should not affect service, nor cause any outages.

Please read below for more details.



DETAILS
We are planning a major upgrade of the Quik! Web Forms Engine* software and web environment for production release on Wednesday, April 29, 2009. We will send a follow-up email after the event indicating our progress and completion.


WHAT THIS MEANS TO YOU
The upgrade will include a software update to the Quik! Web Forms Engine (QWFE) (both .NET and Java versions will now be version 4.0), updated web services and an upgrade to the website used to manage customer accounts. While the software upgrade is optional, the website upgrade will happen automatically and there is NO programming that any customer or partner is obligated to perform. The upgrade process should go smoothly and have no impact on customer operations. Please read below for how each update may impact you.


QWFE Version 4.0 Release (OPTIONAL WITH EXCEPTIONS**)
The new QWFE software is an OPTIONAL upgrade. However, we strongly recommend that you upgrade as soon as feasible to take advantage of the new features:

- New architecture for generating forms gives you tighter control over launching forms and verifying that the forms are available prior to launching

- Improved integration with Adobe Reader and browser windows

- Updated Quik! Field Definition offers the most current set of available fields

- Upgraded web services to enhance digital signature control

- Implementation will be easier to maintain and upgrade going forward

- Enhanced output options


Upgrading is OPTIONAL**. Upgrading to this new version from version 3.0 will require minor software programming updates, if any. Upgrading from versions older than 3.0 may require major programming changes.


Website Updates (AUTOMATIC)
The QWFE software relies on a customer-facing website to manage account data and settings. Logging in at the existing website (www.etiforms.com) will cause customers to be redirected to www.QuikForms.com to manage their accounts. The new account manager (called Quik! Customer Central) will include a web application called Quik! Forms Enterprise Manager where you will be able to:

- Manage account settings and billing

- Manage software licenses (QWFE, QFDE, QFR, etc)

- Manage customer account users and roles

- Download software and documentation

- Access support resources

- Subscribe to forms and dealers (including auto-subscribing)

Beginning Thursday, April 30, 2009 customers will either need to login to their account at www.QuikForms.com or they will be redirected to the correct website if logging in at www.etiforms.com. This new website will NOT affect production environments or current operations of the Quik! software and will use existing customer credentials (e.g. username and password). CustomerID's WILL be updated to be "1000" + the existing CustID (e.g. if your current CustID is 1234 then your new CustomerID is 10001234).


Web Service Updates
The QWFE software relies on web services to add and update licenses (e.g. end users) and to download your list of forms. While this upgrade does NOT require that you do anything, we will be making changes to the existing web services to point them to the new customer account manager website. That means that all of your transactions going forward will automatically work with our new website and account management system. While not required, we recommend planning to upgrade to the new web services as soon as feasible to take advantage of the newest features and performance.


*NOTE: Customers and partners who use the Quik! Forms Data Engine and/or the Quik! Forms Repository products are also affected by this upgrade however there is no software to update at this time. The only impact is the website and web services component of using these products.

**Customers and Partners who are performing digital signatures or who have not launched their production solution that incorporates Quik! MUST upgrade before going live.


DOWNTIME RISK
We will, of course, do everything we can to prevent any outages, but in case there are, customers may be impacted in the following areas:

- All QWFE-specific web services

- Quik! software communication with the web server

- Generating forms

- Customer account access

We periodically perform maintenance and upgrades on our systems in order to ensure a high level of service and reliability. This particular upgrade will result in enhancements and additions to the functionality of the entire Quik! Web Forms Engine product and enhance our overall product capabilities.


PREPARATIONS
Please treat this message as notice to give your team time to prepare for any outage that may occur during the upgrade or shortly thereafter. In the past, our upgrades have gone very smoothly and we anticipate this one will go smoothly as well. In the case where there is a failure as a result of this upgrade, please notify our support team via email (support at etiforms.com) or phone (877-456-7845).

Last Updated 4/22/2009 11:00:00 PM
Last User SysAdmin

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